Last Updated: July 25, 2026
Welcome to Soulvia ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application and related services (the "Service").
By accessing or using the Service, you agree to this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
When using our Service, you may provide:
Name or nickname
Email address
Profile photo
Gender and age information
Biography and profile details
Photos and videos uploaded to your profile
Messages exchanged with other users
Customer support communications
1.2 Automatically Collected Information
We may automatically collect:
Device information
Operating system version
IP address
Language settings
App usage statistics
Crash reports
Advertising identifiers
1.3 Payment Information
Payments are processed by Google Play Billing or authorized third-party payment providers.
We do not store your full payment card information.
2. How We Use Your Information
We use collected information to:
Provide and maintain the Service
Create and manage user accounts
Enable matching and messaging features
Process subscriptions and purchases
Improve user experience
Detect fraud and abuse
Enforce our Terms of Service
Comply with legal obligations
Protect users from harmful or illegal activities
3. User Content
Users may upload:
Profile photos
Gallery images
Videos
Messages
Other content
By submitting content, you grant us a non-exclusive, worldwide license to host, store, display, and process such content for operating the Service.
We reserve the right to review, remove, or restrict content that violates our policies.
4. Content Moderation and Safety
To maintain a safe environment, we may:
Review reported content
Use automated moderation systems
Investigate suspicious behavior
Suspend or terminate violating accounts
Content involving:
Minors
Sexual exploitation
Violence
Harassment
Illegal activities
will be removed immediately and may be reported to relevant authorities.
5. Sharing of Information
We may share information with:
Service Providers
Companies that help operate the Service.
Legal Authorities
When required by law or to protect rights and safety.
Business Transfers
In connection with mergers, acquisitions, or asset sales.
We do not sell personal information to third parties.
6. Data Retention
We retain information only as long as necessary to:
Provide the Service
Meet legal requirements
Resolve disputes
Enforce agreements
Account data may be deleted upon verified user request.
7. Security
We implement reasonable technical and organizational measures to protect user information.
However, no method of electronic storage or transmission is completely secure.
8. International Data Transfers
Your information may be processed in countries other than your country of residence.
We take appropriate safeguards to protect transferred data.
9. Children's Privacy
Our Service is intended exclusively for adults aged 18 years or older.
We do not knowingly collect information from individuals under 18.
If we become aware that a user under 18 has provided personal information, we will:
Remove the account
Delete associated data
Take additional safety measures as appropriate
Parents or guardians who believe a minor has used our Service may contact us immediately.
10. Your Rights
Depending on your location, you may have rights to:
Access your data
Correct inaccurate data
Delete your data
Restrict processing
Object to processing
Request data portability
Requests can be submitted through the contact information below.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Continued use of the Service after updates constitutes acceptance of the revised policy.
12. Contact Us
Soulvia Team
Email: j62011250@gmail.com